Development of strategic plans for utility initiatives, end-to-end throughputs, resource management, and project prioritization to align with organizational goals. Extensive expertise in budget and forecast planning development, including supporting business intelligence technology applications.

Extensive policy, regulatory, process, analytical, and PMO support for Smart Grid and Smart Meter programs. Experience includes policy support on the customer impacts related to Home Area Network, Smart Grid devices, energy savings, and demand reductions. PUC reporting of demand response, energy conservation, smart grid metrics, smart meter-related activities, and program spending.

Extensive customer service experience, including customer journey mapping, program portfolio optimization, rate implementation, customer bill redesigns, channel strategy, Demand Side Management program optimization, six sigma process improvement, and resource planning.

Variety of analyses to support various objectives, including regulatory, business case development, financial modeling, creation of new processes/departments, and negotiations support.

Extensive internal control experience, including policies & procedures development, methodology assessments, control recommendations, organizational responsibility assessments, and transfer pricing studies. Wide-ranging process analysis experience, including process improvements, process analysis, process mapping, and time/effort studies.

Development of successful grant submissions to the Department of Energy. Development of PMO and compliance approach for related project execution.

Development of various written and analytical content for general rate cases and proceedings, including testimony, work papers, and data requests, and data request responses.